"Oh what a tangled web we weave, when once we practise to deceive.
Are the wheels coming off Surrey’s Stagecoach.
A Waverley resident believes an emergency timetable is required for Stagecoach Bus Routes right across Surrey.
So what is Tim Oliver Surrey County Council’s head honcho who wants to rule the county doing about the dire situation? The wheels aren’t going around and around on the county’s bus services, which are…
“falling off a cliff as its wheels drop off.”
The company notched up revenues of £1.2 billion and the group saw underlying pre-tax profits more than double to £44.1 million for the year to April 30. But wannabe travellers are sick and tired of cancellations.
Bus giantStagecoachsaid it has “firmly returned to growth” following recovering customer demand after the pandemic as revenues rose to £1.2 billion.
The group saw underlying pre-tax profits more than double to £44.1 million for the year to April 30, up from £17 million the previous financial year, with revenues up 27%.
The transport firm says passenger journeys and commercial sales were at roughly 81% and 91% of pre-Covid levels, respectively, for the week ended June 18.
Try ringing with a complaint to its call centre in Scotland – we hung on the phone for 59 minutes before it was answered.
Here’s the letter Elstead resident Archaeologist Clifford Jones FRS Sc
has written to Ms Sarah Bell Transport Commissioner Sarah Bell and Surrey County Council’s Head Honcho Tim Oliver. Letters to which he has received no replies.
The service offered to the public by Stagecoach South has become so unreliable under the terms of the contract with Surrey County Council that I request a temporary emergency timetable be invoked on all Stagecoach South routes within Surrey.
I make this request because the company cannot fulfil its contract. The only way passengers have any way of knowing if buses are running is to use Twitter every day for the latest cancellation updates.
Many passengers have no means of knowing if these are cancellations. The services are broken. People are frankly being isolated and in some cases put at risk.
I attach the cancellation on some routes in Surrey today. By no means all. Plus in the case, of the 46 Stagecoach managed to run 53mins late on one service. This afternoon there is a two and three-quarter hour break in the service
The stated reasoning is the lack of drivers. You will both be aware that Stagecoach South took over Arriva routes without enough drivers. They now have even less.
The passenger and taxpayer deserve a reliable service. Hence as there are no drivers my request for the imposition of an emergency service until such time that this can be resolved.
This situation cannot continue as it is causing serious harm to people.
The situation has deteriorated steadily and now has fallen off a cliff edge. I urge you to act.
Clifford Jones FRS Sc, Archaeologist
It is as simple as this – No drivers, inexperienced Inspectors – the Chichester offices of Stagecoach closed downs and office staff made redundant. Some parents are being charged twice for school bus passes and Inspectors are revoking student passes!
Repeated messages from the company. Typical one here:
Stagecoach South (@StagecoachSouth) tweeted at 5:45 am on Thu, Jun 30, 2022: #Guildford #Woking #Camberley #Cobham #Kingston #Cranleigh #Horsham #Godalming #Haslemere #Midhurst #Farnham #Alton