The Thames Water big cop-out has begun.
THE WAVERLEY… KITCHEN SINK DRAMA CONTINUED
All over the borough of Waverley, residents seeking compensation for water outages are raving about the treatment they are receiving from Thames Water.
The Facebook pages of communities across the borough are full of complaints that TW needs to address, or it might find that Waverley residents will start marching. `Perhaps the latest Head Honcho will pay up or give up his plump salary.
He took up the role on 8 January. He replaced Sarah Bentley, who resigned immediately in June after three years in post amid a backlash over the company’s sewage dumping in British waterways.
Viva Victoria. She has set the ball rolling.
Victoria’s Post
Thames Water – they are refusing to pay compensation for a group of us in Farncombe, saying that we weren’t affected. This isn’t true, and I would like to find out how many people are affected and see if we can get some news coverage of this. Please contact me and share this to reach as many people as possible
And then the trickle of comments became a flood, and Thames Water should know all about trickles and floods. It is a past master at both.
Theo LeChauve
I’ve had a long series of emails with them. They’re pretending we had water when we didn’t, referring to pressure sensor readings.
Victoria Smith
Theo LeChauve exactly the same as us
Victoria Smith Ombudsman!
Theo LeChauve indeed and have gone to CCW but I think we need to gather a critical mass of us affected and bring some real pressure on them
Victoria SmithI’m in
Gary Jonothan Smith
Theo LeChauve we’re the same. Water off on Saturday evening and back on Monday evening, so 48hrs. They’ve paid some compensation, saying we were without water for only 20 hrs...
Gary Jonothan Smith
at least they gave you something, we were off for that period and they say we weren’t
Gary Jonothan Smith
Victoria Smith
that’s just so wrong! Considering how ‘apologetic’ they were meant to have been in the public meetings, they’re not really showing it for anyone…
Susan Ekins
Victoria Smith absolutely, I am with you on this.
Victoria Smith
What roads are you all on? Making a list
Theo LeChauve Gary Jonothan Smith Susan Ekins
Victoria Smith
Silo Close
Victoria Smith
we’re Amberley Road in Milford. Talking to our neighbours, there are at least 20 properties in our close that have been affected.
Kellie Knight
I got £30 when it should have been £120. I’ve emailed & phoned, but they’re still saying I’m only entitled to £30, even though we were without water for over 48 hours. I messaged BBC Watchdog but never heard anything back
Liz Siviers
I received nothing and was out for 2 full days. Not only did Thames Water send me a letter saying we had no loss of supply they then closed my account and can find no trace of me on their system. Total shambles
Liz Siviers
excellent! Presumably, you will be getting free water and waste removal going forward if they don’t want to bill you!
John Hunt
that’s what I said!! 2 days later, I got a letter in the post asking me why I’d closed my account and a bill for 4 times the amount of the direct debit that they cancelled- couldn’t make it up
Elizabeth Silley
I have not received a penny nor any communication about compensation despite my emailing them several times. My neighbours have also not received anything (Furze Lane).
Naomi Vinen
correct
Amy Ellis
As far as I am aware, the whole of Northbourne has been refused compensation. We had no water Sat-Mon and Loseley Fields school was closed on the Monday too…but according to the LIARS at TW we all had water.
I’ve got a complaint in with the Consumer Council for Water, but I’m not holding out much hope.
TW direct debit now cancelled!!!!
Ash Justine Marie
I didn’t even know you could get compensation. I am in Farncombe. How do I go about doing it?
Celia J Ellis
Ash Justine Marie
check out the Thames water website, there are numbers to phone, and also a form to fill in…you will have to do a form for each day you were without water, as you can’t enter a time period over several dates.
Alison Armstrong
We were without water for 24 hours. A lot less than others, but still supposed to be eligible. So far have had 2 letters saying we don’t qualify for compensation…
Lesley Franklin
I have received £30 so far, when I questioned Thames Water on this as it should have been nearer £90, I was pushed from department to department. I was promised a call back from the guarantee department, but of course, it never came.
Susan Ekins
Same for property Silo Close, told pressure was ok and we had water, but we did not from Saturday till Monday, absolutely disgusting. I have taken it up with Thames Water several times to get the same reply. Communicated with Jeremy Hunt on issues but to no avail. Thames Water just throw back in your face that if pressure is showing ok up to your property then it is a problem within your property, how when it we had water before.
Celia J Ellis
Me too, £30 rather than £120 for the two days of no water…..they say they had a pressure of .31bar…on their own small print, they say they should maintain 7metres of static head… being an annoying person, I got my computer translate static head to bar.. it comes out as .68 bar so even in their own terms they should be compensating.I’ve raised it with the Consumer Council for Water.. a nice lady phoned me up to say they were going to get TW to tell them how they were measuring pressure in the pipes.Yes and I too have had a wildly inflated bill…I took a meter reading and complained…they did issue another bill.It’s a shambles and The company deserves to fail.
Hannah Bickerstaffe
We got £30 and should have had £120. Had absolutely no water for over 48 hours. We’ve spent hours communicating with them online, and still, they are refusing to compensate the correct amount.
Suzanne Hardy
Isn’t it amazing how TW will do anything to get out of paying compensation to those who were affected…
Tracey Nye
We had no water for 48 hours, they only gave us £30
Tania Wood
Can you make this so it can be shared?
Tania Wood
Orchardfield Road was on the same Saturday evening until Monday, and even then, when it came through, it was Yellow and disgusting, so I couldn’t consume it. Also, as we have a combi boiler, we had no tank of water that some may have had. Telling us the pressure wasn’t low enough outside for us to be affected.
Lucy Robertson
We are wood road and have had nothing.
Trish Pollard
I’ve received zilch having written twice and cc to Jeremy Hunt. The final response from TW was that problem was something to do with where the water enters my house, which is my problem, not theirs Silo Road
Patricia Davis
I got £120, but my neighbour got more.I do, however, have a bigger issue with a huge water bill due to a leak in the pipeline to my property. I think the leak started when they reconnected the water, forcing a coupling in the pipeline to come uncoupled. When the water was reconnected, it seemed that it was at a higher pressure, and I think this either caused or contributed to the pipeline failing. Did anyone else notice higher pressure at this time, and has anyone else had a leak that they also think is related to the water reconnection? If you have a leak which is not obvious and only has estimated and not actual meter readings, you might be in for a nasty surprise when they get around to reading your meter.
Anne Bowers
I heard nothing, and I live in Badgers Close; mine was off for 2 days.
Tony Bannister
Northbourne, no one got it, even though they delivered water as we were a priority.
Trudi Carroll
I was without water for 48 hours. On Broadwater Lane.
Yanine Ford
Me, no compensation, no admittance of loss water, total farce!
Victoria Smith
Jeremy Hunt, so you can see both posts and how many roads are being affected by this
And so it goes on and on adnausam!
Where will the residents start marching to I wonder?
This the outcome of deregulation and regulators that can’t be bothered. Prescribed compensation should be automatically added to reduce the water bill. Utilities must have an incentive to pay for their unacceptable service, why are Governments so timid at ensuring utility performance? Privatisation has been incompetently managed since the 1990’s.
Simple, if the complaints process has been exhausted take them to the small claims court, overwhelm them with legal cases and don’t be intimidated by their legal department threatening manner. My husband and successfully sued IKEA, UKPower and Citroen, they think the little person won’t stand firm. With IKEA we even sent the bailiffs in.