But the postbags of Waverley councillors are filling up as more residents ask when can they expect their council tax rebate?
65% of those eligible to receive the rebate, who pay their Council Tax bill by direct debit have already been paid directly into their bank account, totalling £2.5m in payments across the borough.
For those residents who do not pay by direct debit, the letter will include a QR code which can be scanned by mobile or manually entered into a web address where the resident can enter their bank details to complete their application for the rebate. The information required will be used to validate and verify the payee’s bank details and ensure the right person is paid.
Using the QR code is the quickest and easiest way for residents to receive payment of the rebate, as it is automated. Payment of claims will be made within 3 days of successful validation.
The online application requires manual processing and will take longer. Anyone who encounters any issues scanning the QR code should fill in the following application form at www.waverley.gov.uk/counciltaxrebate(opens in new tab).